Professional Terms & Conditions For ClipImagesMedia Services.

ClipImagesMedia provides professional photo editing and image post-production services, including clipping path, background removal, product photo editing, jewellery retouching, ghost mannequin editing, image masking, color correction, shadow creation, car image editing, 360 degree photo editing, model retouching, image restoration, logo design support, and e-commerce image editing. In these Terms, “we”, “us”, and “our” refer to ClipImagesMedia. “You”, “client”, “customer”, or “user” refers to any person or business using our website or services. “Content” means any text, images, graphics, documents, files, logos, designs, photographs, instructions, references, data, or other material uploaded to or downloaded from our website or shared with us for service delivery. Please read these Terms carefully before using our website or services. If you do not agree with any part of these Terms, you should not use the website, submit files, or place an order.

To use our services, you must be legally able to enter into an agreement with us. If you place an order on behalf of a business, agency, brand, or third party, you confirm that you have authority to act for that party. You agree to provide accurate and complete information when requesting a quote, submitting an order, creating an account, uploading files, or contacting us. Incorrect or incomplete information may delay delivery, affect pricing, or require a revised quotation.

Clients should also confirm that billing details, contact email, company name, phone number, delivery notes, and project instructions are correct before work begins. If a project is submitted by an agency, assistant, marketplace team, or third-party representative, that person must have permission to approve files, confirm scope, request revisions, and accept delivery on behalf of the client. Clear account and project information helps us avoid duplicate communication, wrong file handling, missed revision notes, or delays during final delivery.

We may update these Terms from time to time to reflect changes in our services, payment methods, policies, website features, or legal requirements. The updated version will be posted on our website with a revised “Last updated” date. Your continued use of our website or services after any update means that you accept the revised Terms.

We try to keep our website and service channels available, secure, and functional. However, we do not guarantee uninterrupted access. The website may be unavailable temporarily because of maintenance, technical errors, server issues, security updates, third-party service interruptions, or circumstances beyond our control. We may modify, suspend, or discontinue any part of the website or any service feature at any time, with or without notice, where reasonably necessary.

ClipImagesMedia offers professional image editing services for photographers, studios, online sellers, e-commerce brands, agencies, retailers, and businesses. Service details, sample outputs, turnaround options, and pricing may vary depending on project complexity, file volume, image type, and specific editing instructions. We may request sample images, reference files, brand guidelines, or additional instructions before confirming a final quote. If your submitted files or requirements differ from the details used for the quote, we may revise the price, delivery time, or scope of work.

A quote is based on the information, files, sample images, and instructions you provide at the time of request. Quotes may include pricing, turnaround time, file handling details, and scope of work. An order is confirmed only after we accept the project and, where applicable, payment is received or approved credit terms are agreed. If an order is submitted with unclear instructions, incomplete uploads, unsupported files, or requirements outside the original quote, we may pause the project and ask for clarification. We reserve the right to decline, cancel, or requote any project where the files, requested output, workload, or instructions are materially different from the original quote.

You are responsible for ensuring that uploaded files are complete, usable, and legally authorized for editing. By uploading images or other materials to ClipImagesMedia, you confirm that you own the files or have permission from the rightful owner to submit them for editing. We may use the uploaded files only as required to provide the requested service, communicate about the project, prepare previews, complete revisions, deliver final output, or handle customer support. You should keep backup copies of all original files. While we take reasonable care in handling client files, ClipImagesMedia is not responsible for loss of original files where the client has not kept backups.

Some services may require access through a client portal, upload form, dashboard, or account-based system. You are responsible for maintaining the confidentiality of your login details and password. You agree not to share your account access with unauthorized persons. You are responsible for activity that occurs under your account unless the activity results from our proven security failure. If you suspect unauthorized access, contact us immediately at Info@clipimagesmedia.com.

Turnaround time begins only after all required files, instructions, references, and payment or approved credit confirmation have been received. It does not begin when a partial request, incomplete upload, or initial message is submitted. Estimated delivery times are provided in good faith. Complex edits, bulk orders, unclear instructions, client-side delays, revision requests, third-party issues, technical problems, or force majeure events may affect delivery timelines.

We aim to deliver work according to the approved quote, submitted instructions, and agreed quality standard. If the delivered files do not reasonably match the confirmed instructions, you may request corrections. Revision requests should be submitted within 14 days of delivery unless a different period is agreed in writing. A revision may be declined, repriced, or treated as a new order if it introduces new requirements, changes the original brief, adds new files, changes the editing style, or asks for work outside the confirmed scope.

Unless otherwise agreed, payment is required before work begins. Available payment methods may include bank transfer, PayPal, card payment, or other approved payment channels shown on our website or invoice. Corporate clients may be offered credit terms at our discretion. If credit terms are approved, payment must be made within the agreed period. We may suspend or stop work for overdue payments. All prices are subject to change. Any price change will apply to future quotes and orders unless an existing written agreement states otherwise.

Payment should be completed using the agreed method before the final edited files are released, unless a separate written arrangement is approved. For bulk or recurring work, payment terms may be confirmed in advance based on client history, order size, and delivery schedule. Clients should share transaction reference details when requested so the order can be verified quickly. If payment is delayed, reversed, incomplete, or disputed, production, delivery, revisions, or future orders may be paused until the account is cleared.

Refund eligibility depends on the project status, payment method, work completed, and the reason for cancellation. Once editing has started, a full refund may not be available. If a project has been completed according to the confirmed instructions, refund requests may be declined. If you are dissatisfied with completed work, you should first request a revision within the allowed revision period. If an issue cannot be reasonably corrected and the problem is clearly caused by our failure to follow the confirmed instructions, we may offer a partial refund, credit, or other suitable resolution at our discretion. No refund will be provided where dissatisfaction results from unclear instructions, changed preferences, incorrect files supplied by the client, downloaded/approved final files, or requirements that were not part of the confirmed order.

We may offer discounts, coupon codes, trial offers, loyalty credits, or promotional pricing from time to time. These offers may be subject to expiry dates, usage limits, service restrictions, or other conditions. We reserve the right to modify, suspend, or cancel promotional offers at any time where necessary, including in cases of misuse, technical error, duplicate use, or suspected abuse.

If ClipImagesMedia offers client credits or prepaid balances, they may be used only for eligible services provided by ClipImagesMedia. Credits are not cash, are not transferable unless approved by us, and may be subject to expiry or account-specific rules. If a refund is issued for a payment made using credits, the refund may be returned as credits instead of cash.

All website content, including text, graphics, icons, buttons, design elements, layouts, software components, images, branding, and service descriptions created by or for ClipImagesMedia, belongs to ClipImagesMedia or its licensors unless otherwise stated. You may not copy, reproduce, resell, modify, distribute, scrape, reverse engineer, or commercially exploit any part of our website or content without written permission from ClipImagesMedia. Client images remain the property of the client or the rightful owner. Our edited output is provided for the client’s permitted use after payment is completed, subject to any rights retained by third parties whose materials appear in the files.

By submitting files, images, documents, references, or instructions, you grant ClipImagesMedia the limited right to use those materials for the purpose of providing the requested services. This includes reviewing, editing, storing temporarily, communicating about, and delivering the work. You confirm that your submitted materials do not violate any copyright, trademark, privacy, publicity, contractual, or other third-party rights. You are responsible for claims arising from materials you submit. Unless you instruct us otherwise in writing, you permit ClipImagesMedia to use completed work, before/after samples, or project examples in our portfolio, website, marketing material, or social media. If you require confidentiality or do not want your images used as samples, notify us before or at the time of placing the order.

We understand that client images and project materials may be commercially sensitive. We take reasonable steps to handle files with care and limit access to team members or service providers who need access for project delivery. However, no online transmission or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive, illegal, or unnecessary personal data unless it is required for the project and you are authorized to share it.

Our website or workflow may use third-party tools for payments, file transfer, hosting, email communication, analytics, customer support, or project management. These third-party services may have their own terms and privacy policies. ClipImagesMedia is not responsible for the content, policies, performance, security, availability, or actions of third-party websites, applications, payment processors, file transfer providers, or other external services.

You agree not to misuse our website, order system, file upload forms, email channels, or services. Prohibited activity includes:

• uploading unlawful, infringing, abusive, harmful, or malicious files;
• submitting files you do not have permission to use;
• attempting to access accounts, servers, files, or systems without authorization;
• using bots, scrapers, automated extraction tools, or scripts to collect website data;
• interfering with website performance or security;
• reverse engineering or copying any part of our website or service system;
• using our services for fraudulent, misleading, defamatory, illegal, or harmful purposes;
• sharing login credentials with unauthorized users;
• removing copyright, trademark, or ownership notices from our content.

Violation of these rules may result in refusal of service, account suspension, order cancellation, file removal, or legal action where appropriate.

For customer support, order questions, payment issues, revisions, quote requests, or account-related matters, contact us at Info@clipimagesmedia.com. We aim to respond within a reasonable time, but response times may vary depending on workload, time zone, technical issues, or the complexity of your request.

Support requests should include order reference, file name, issue details, and the correction required so the team can respond accurately.

To help us resolve support requests faster, clients should include the order name, project folder, file number, screenshot if needed, and a short explanation of the issue. Support messages are handled based on urgency, order status, production queue, time zone, and the amount of checking required. For revision-related support, feedback should be consolidated whenever possible so the editing team can review all points together and avoid repeated changes on the same files.

We provide our website and services with reasonable skill and care. However, the website is provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, compatible with every device, or free from harmful components. Except where required by applicable law, ClipImagesMedia makes no warranties that the website or services will meet every expectation, achieve a specific commercial result, or be suitable for every client purpose.

Website performance can vary by browser, server condition, third-party tools, or maintenance activity.

To the fullest extent permitted by applicable law, ClipImagesMedia, its owners, employees, contractors, suppliers, service providers, and partners will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of business, profit, data, reputation, opportunity, or revenue. Our total liability for claims related to a specific paid order will not exceed the amount paid by you for that specific order, unless applicable law requires otherwise.

This section defines practical limits for service-related claims and keeps liability tied to the relevant paid order.

You agree to indemnify and hold ClipImagesMedia harmless from claims, damages, losses, liabilities, costs, and expenses arising from:

• your breach of these Terms;
• your submitted files, images, content, or instructions;
• your misuse of the website or services;
• your violation of law or third-party rights;
• your unauthorized use of copyrighted, trademarked, confidential, or personal material.

Clients should avoid submitting unauthorized, infringing, confidential, or restricted materials unless they have full permission.

We may suspend or terminate access to our website, portal, upload system, or services if you breach these Terms, fail to pay, misuse our systems, submit unlawful content, or create risk for ClipImagesMedia, our clients, our team, or third parties. You may stop using our services at any time. Any rights or obligations that by nature should survive termination will continue, including payment obligations, intellectual property provisions, confidentiality, limitation of liability, indemnification, and dispute-related terms.

Termination does not remove payment, confidentiality, intellectual property, or dispute-related responsibilities.

Our Privacy Policy explains how we collect, use, store, and protect personal information. By using our website or services, you agree to the handling of information as described in our Privacy Policy. Our website may use cookies or similar technologies to improve functionality, measure traffic, remember preferences, and improve user experience. You can manage cookies through your browser settings. Blocking cookies may affect some website features.

Cookie and privacy choices may affect website functionality, saved preferences, analytics, and form behavior.

These Terms will be governed by and interpreted according to the laws applicable to the business location and jurisdiction of ClipImagesMedia, unless a mandatory consumer protection law states otherwise. Any dispute should first be raised with us by contacting Info@clipimagesmedia.com so we can attempt to resolve it directly.

Disputes should be raised directly first so both sides can attempt a clear and practical resolution.